how we do it
Our Strategic Approach
to Exceptional Senior Living Management
Delivering Tailored Solutions to Elevate Resident Experiences and Optimize Community Operations
We are committed to delivering exceptional service, as we believe this is key to generating sustainable financial results that will exceed our financial partners’ expectations. To achieve this, we prioritize cultivating the most dedicated and engaged workforce. That’s why our employees always come first.
Foundations
Five Foundations of Excellence
Frontline's Five Foundations of Excellence are the foundation of our operating principles. they are hierarchical, with the most critical element at the base—our people. Subsequently, if we have the right people, we will deliver quality care, exceptional service, our business will grow and we will enjoy financial success.
This hierarchical framework also helps us pinpoint the root causes of operational challenges. For instance, if net income falls short, we assess whether it’s due to poor expense control (Finance Foundation) or low census (Growth Foundation). If a low census is the issue, we then examine whether it stems from customer dissatisfaction (Service Foundation) or inadequate quality of care (Quality Foundation). Ultimately, if either of these factors is at fault, we evaluate whether we have the right people in place (People Foundation).
People-Driven: Ensure that the right team is in place to support operational success.
Quality Assurance: Evaluate the effectiveness of care and service to ensure excellence.
Resident-Centric: Assure customer satisfaction and quality of care with independent monthly surveys.
Growth: Growth means increasing census and continually improving our culture, operations and customer satisfaction.
Finance: With financial oversight and attention to the people, quality, service and growth foundations, exceptional financial results will follow.
Our Unique Advantage: A People First Culture
Our basic formula for achieving our unusual level of success is rather simple: We recruit and retain the highest quality individuals that are unusually determined in the pursuit of excellence.
Putting people first as a business model is not only the right thing to do, but also strategically smart. It fosters a culture of trust, loyalty, and satisfaction, driving both employee and customer satisfaction. Ultimately, the people-first approach creates a sustainable business foundation, where long-term financial success is built on the commitment to valuing and supporting people.
Putting people first as a business model is not only the right thing to do, but also strategically smart. It fosters a culture of trust, loyalty, and satisfaction, driving both employee and customer satisfaction. Ultimately, the people-first approach creates a sustainable business foundation, where long-term financial success is built on the commitment to valuing and supporting people.
People Matter: We prioritize respect and compassion, creating a supportive and thriving environment for both residents and staff.
Character Matters: We uphold integrity and accountability, confronting challenges with honesty and performing with excellence.
Values Matter: We take ownership of our responsibilities and outcomes, ensuring we meet the highest standards of care and service.
Experience Matters: Our collaborative approach and commitment to continuous improvement drive our success and innovation.
Expertise Matters: We leverage our experience and expertise to deliver exceptional management and care, setting us apart in the industry.
Advantage
Technology
Smart Technology Driving Excellence
Technology is vital for operational success, and Frontline is a leader in its use. Our commitment to innovation sets us apart, enabling us to provide superior care and streamline operations across all our facilities.
Electronic Medical Records: Fully implemented in Assisted Living and Skilled Nursing facilities.
eMAR: Transitioned to electronic medication administration records where possible.
Procurement Efficiency: Integrated software for electronic supply ordering improves cost control.
MDS Centralization: Proprietary MDS Exchange program streamlines processes in Skilled Nursing.
Robust cybersecurity systems to assure HIPAA compliance
Facility maintenance: Programs are monitored remotely through building maintenance and management software.
Client Success Stories: Real Results, Tangible Impact
Our commitment to excellence and innovation is not just a philosophy—it’s a proven strategy that delivers measurable results.
These case studies provide a closer look at the challenges we’ve addressed and the positive outcomes achieved. Explore the stories below to see how we’ve helped our clients reach new heights in quality care and operational success.
These case studies provide a closer look at the challenges we’ve addressed and the positive outcomes achieved. Explore the stories below to see how we’ve helped our clients reach new heights in quality care and operational success.
Census Growth: Comprehensive marketing plans and strategy have reliably grown census.
Resident Satisfaction: Enhanced living experiences with voice-activated technology.
Regulatory Compliance: We have succesfully assumed control of special focus SNF regained compliance and stabilized operations.
Financial Performance: Better financial planning, contols and reporting consistenty yield better results.
Improved Quality Measures and CMS 5-Star.
System Modernization: Succesfully install systems and technology to improve operations and outcomes.
Case Studies
